Terms & Conditions / Forms
Terms & Conditions – Invites by Natalie
Invites by Natalie is an Australian owned and operated business. All prices are in Australian Dollars (AUD) and are subject to change and availability. All prices on our site and Facebook page are in Australian dollars.
Invites by Natalie reserves the right to update pricing at any time without notice however prices at time of client deposit will not change.
Payment & Ordering
Full payment is required before we commence designing your invitation. Payment can be made by PAYPAL transfer, credit card, internet bank transfer, cheque or money order. Credit card and PAYPAL transfer are via the secure PAYPAL site.
When making payments by Direct Bank Deposit. Please ensure you make a note of your name in the description section.
An email once you have deposited your funds would also be very appreciated.
In the instance of additional alteration charges being incurred, your order will be held from delivery until payment of these has been made.
Once your approval has been received, your job will be sent to print and posted out to you.
Please allow at least 14 days from approval of your proof to delivery.
Please note that there may be a slight variance in colour to the proof and your final print run.
Proof reading content
The PDF or Jpeg proof is sent to you to check and carefully proofread the content. The client is responsible to check all copy is correct. It is important that you ensure all spelling, capital lettering, punctuation and spacing is correct on your guest list as our printer uses an automated system and your list will be printed exactly as supplied.
Please be aware that due to variations in monitors the colours and images may vary slightly on screen to that of the finished product.
Any errors supplied by clients are to be reprinted at the client’s expense. It is the client’s responsibility to check all copy is correct.
Ensure that all text supplied is as final as possible, we allow for one set of text amendments at proof stage.
Our standard pricing includes the placement of your wording/images into your chosen theme/layout, plus one set of text amendments at proof stage. Additional changes may be made free of charge only at Invites by Natalie discretion.
Alterations to your order may be made until the final PDF proof is approved. Once approved, no alterations may be undertaken.
Emailed, texted and/or signed approval back to us will confirm the completion of your order.
All stationery is professionally printed, having been prepared by a graphic designer to achieve high quality of prints; however it is possible that subtle colour variations can occur between each piece. This is not a fault of the design but a natural effect of the printing process. There can also be a colour variation between stock types.
Each paper stock absorb the ink differently therefore might have a slight different outcome.
Stationery cannot be refunded or returned because of normal printing effects. We take pride in the quality of our work and assure you that all of our stationery is printed to the highest professional standards.
As above, it is possible for a variation in colour to occur between your sample pack products and your finished order. Samples printed on shimmer will also vary in colour to those printed on metallic.
As each order is printed individually we cannot guarantee exact colour matches to samples or swatches supplied.
Writing on Stationery
Our stationery is not designed to be put through another printer to type the names of your guests.
If you are writing on the invitations it is advisable to test the pen you are planning to use first to avoid smudging and double printing.
For Digital designs i.e. those printed on photo paper, we recommend using a ‘Sharpie’ Pen or similar.
We recommend that you allow at least 5 -15 spare invitations in your order quantity to allow for any late guest changes or additional guests.
Matte White Envelopes are included as standard with each Wedding order. Matte, Metallic, Shimmer, or Custom envelopes may be purchased separately for all invitations, party cards, thank you cards, keepsake cards and Christmas cards.
Postage & Packing
Each wedding order will be carefully packaged and delivered by a courier if not collected from the Invites by Natalie showroom. For a cheaper alternative Australia Post may be requested however we recommend insurance these packages. We are not liable for any damage whatsoever caused by third parties as we take great care in packaging your order to reach you intact. Non wedding orders will be sent using Australia Post. All postage is at the Clients expense and will be confirmed prior to posting. Invitations are welcome to be collected from Penrith, Parkes or Dubbo, NSW
on a mutually agreeable date and time.
Invitations will be completed in full and packaged ready for the Client to collate with any additional stationery purchased and place in envelopes.
Please contact us prior to ordering to see if we can deliver to your area and for a shipping quote- some locations do have restrictions so we can’t guarantee delivery to all areas.
A minimum order of 20 items per stationery piece is required. It is advisable to allow between 5 -15 spares in your order as subsequent orders will incur the minimum quantity of 20 charge.
Please allow 4-6 weeks from start to finish of your order. It is important that you book your order in prior to payment to ensure that we are able to meet your deadline. Please allow extra time for international orders.
Urgent orders may require an additional loading fee depending on scheduling and client request.
We will advise if this is applicable to you. Invites by Natalie reserves the right to turn away orders
where deadlines cannot be met.
During the year we will be closed during certain periods, for example over Christmas / New Year.
We will give as much notice as possible on our site as to these closure dates. Orders placed prior to
and during closure dates are subject to delays, if you have any concerns regarding the timing of
your order please contact us via phone on 0401 575 233 prior to ordering. Orders placed during
closure dates will be attended to in order of receipt on our return. If we cannot meet your deadline
we will advise before we commence work on your job.
Delivery times quoted on our site are approximate and depend on the speed in which you supply information to us and approve your proofs.
Supply images and/or photographs
Images can be supplied either via email, on disk or as a hard copy photograph. Invites by Natalie will not be liable for photographs or disks lost in the mail. If you think your images may be lost please keep a copy for yourself. We will return posted images with your order. Please ensure digital images have been taken at the highest mega pixel setting and size on your camera.
Invites by Natalie will examine your images upon receipt and advise to the best of our ability if they are suitable enough quality to print from.
Please be aware that printed images may differ in colour, darkness/lightness and quality to that of your printed photographs and to that of how they appear on screen. This is due to the different printing process and technique that is used.
Invites by Natalie will not be responsible for variations in colour/quality due to normal printing processes, or for flaws in the image that The Client has supplied.
Ownership of photography
By supplying images to Invites by Natalie for use in stationery, you certify that;
You are the parent or guardian of the baby or child, or have obtained the consent of the parent or guardian to use the photos provided.
You have the rights to use any information and / or pictures supplied by yourself.
By supplying images to Invites by Natalie you agree to hold harmless and to indemnify Invites by Natalie and its agents, for all liability, damages, and expenses it may incur as a result of processing and printing copywritten photographs and reproduction
Cancellations and Refunds
Please choose carefully. Due to the nature of our work and time involved in creating our stationery, we cannot refund payment once the design process and printing has begun simply because you have changed your mind.
At Invites by Natalie, we respect your privacy and promise not to disclose, exchange or sell your personal details to any third party. Your personal information will remain secure and confidential and will only be used to process your order or to inform you of special offers.
Acceptance of Terms & Conditions
Payment and approval of your stationery is considered acknowledgement and acceptance of these terms and conditions.
We are confident that you will be happy with the quality of our products, we take great pride in our product quality. Our commitment to excellence and appreciation for the privilege of being chosen to be part of your special occasion is what sets us apart from our competitors. We are sorry that we cannot do return or refund for a change of mind reason. However, if you are not satisfied with your order for a solid reason, please contact us within 45 days of receiving it to initiate an exchange or return. Please note that all returns are subject to a $25 cancellation fee, and that we cannot refund shipping, customisation and rush fees if they apply. In addition, due to the personalized nature of our products, we cannot accept returns based on customer input errors, including typos and layout mistakes.
In the case of Invites by Natalie error, please accept our sincere apologies and rest assured that we will fix the mistake as quickly as possible. Once you notify us, we will offer you a full refund, exchange or credit toward a future purchase. If you opt for a full refund, we will ask that you please return the order in its original form and packaging to help us enhance our quality control efforts. We will issue a refund as soon as we receive the shipment.
We reserve the right to reject any returns and exchanges that do not meet these conditions.
Copyright design credit
The items you are purchasing are exclusive to Invites by Natalie. As such all stationery pieces may include a small unobtrusive copyright credit ‘©www.invitesbynatalie.com’ printed on the item. The credit is kept to a minimum point size and is positioned so as not to interfere with the overall look of the stationery.
Requests for removal of copyright credits from stationery items may incur a fee at the discretion of Invites by Natalie, payable prior to stationery being printed.
Copyright on website content and design
All copyright is wholly owned and reserved by Invites by Natalie. All designs are exclusive and original to Invites by Natalie and are protected by copyright law. It is an offence to steal in whole or in part any of the designs, layout, copy or photography created by Invites by Natalie.
It is illegal to reproduce any item, text, copy, design or content from this site without express permission from Invites by Natalie. Modification and/or reuse of stationery for other occasions/uses is prohibited.
Invites by Natalie holds ownership and copyright on all designs whether custom or existing.
Any violations on our website content and stationery including design, text, imagery or other is against the law and will be vigorously pursued.